Randstad in partnership with Bose Corporation are seeking customer service reps to join their online chat team out of their Westborough, MA facility.
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--Use consultative selling techniques to qualify customers on their listening environment, and recommend appropriate solutions to meet their needs.
--Make every effort to use effective lead qualification skills to improve personal performance.--Strive to meet or exceed assigned performance goals.--Convert customer chats into sales and maximize order size through cross-selling and up-selling techniques.--Consistently use Live Person software to keep accurate records of all completed activity.--Actively participate in scheduled coaching, mentoring and training meetings.
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Check out our FAQs below or chat with one of our Application Specialists to get some answers.Act as a trusted advisor to customers, recommending the best solution for their needs and move customers further along in the purchase process while providing an excellent customer experience.Working hours: Monday-Friday Skills: Responsibilities:--Promote the Bose brand by inspiring and educating customers regarding Bose products, with a goal of moving the customer along in the purchase cycle.Proactively maintain in-depth knowledge of Bose products.--Fully cooperate with all monitoring and coaching activities to improve personal skills and performance results.--Other duties as assigned.Workforce Management Center teams forecast volume and staffing to ensure we have the right amount coverage to respond to our customers at the right time.